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Senior Product Designer

Technology is reinventing the education marketspace, and at OCAS – we play a vital role in helping shape the landscape. We create new pathways for exploring and applying to Ontario’s public colleges and also deliver dependable technology systems and business services to support our industry partners.

Named a Waterloo Area Top Employer for six years in a row, we’re looking for innovators who can bring their expertise and passion to our growing team. If that sounds like you, we’re looking forward to meeting you.



Are you passionate about designing end-to-end experiences that are usable, accessible and a pleasure to interact with? If so, we’re looking for a confident, detail-oriented individual to join our team as a Senior Product Designer.

As a Senior Product Designer at OCAS, you’ll play an important role in designing the products and services that help over 400,000 people every year as they take the first step toward a brighter future through college. An integral member of our Product Management team, you’ll be relied on as a champion of product design and driving improvement and growth of the product design function within OCAS. 

Applying an in-depth knowledge of user research methods, interaction design, design systems, and software principles, you’ll build an understanding and empathy for customers and users and design end-to-end solutions that positively impact their lives.

As a member of the OCAS team, you’ll work with remarkable people and colleagues who support each other in achieving high performance.

Responsibilities

  • Create, maintain, and own the OCAS design system. Choose the best approach for a design system that meets OCAS’ needs and improves our ability to execute quickly.
  • Be a champion for UX internally by education and involving cross-functional team members. You’ll be a key advocate for growing OCAS’s maturity of UX and UI.
  • Mentor more junior product designers as we growth the product design function at OCAS.
  • Lead user research, ideation, and creation of interaction designs.
  • Create feedback mechanisms, processes, tools, and best practices to efficiently manage UX work and tackle UX debt.
  • Partner with customer success, product management, graphic design, and software development teams to continuously iterate on designs and improve the product experience.
  • Take broad conceptual ideas, understand user needs, and guide the design process into actionable designs and prototypes.
  • Quickly map out user flows, wireframes, and prototypes at the right level of fidelity for user feedback, validation, and development.
  • Help identify user needs, pain points, and insights through qualitative and quantitative research methods.
  • Collect feedback from end users and subject matter experts.
  • Work with cross-functional teams to design, build, and roll out products that deliver on the product vision.
  • Plan and conduct usability tests to identify opportunities for improvement and usability experiments to test new products or features.
  • Use design principles and contextual understanding to produce designs that are visually cohesive with the rest of OCAS’ products, with a holistic consideration for the product's future and user experience.
  • Document design decisions and hand-off notes for developers.

Qualifications

  • Postsecondary degree or diploma related to interaction design, user experience design, human-computer interaction, or equivalent experience.
  • 5+ years of professional experience in product design.
  • Deep knowledge of product design, including common interaction patterns used and associated trade-offs, and best practices for web and mobile applications (bonus points for exposure to web application front-end technologies, e.g., CSS).
  • Experience working with, maintaining, and/or creating organization design systems.
  • Experience collaborating closely with customer success, product management, and software development teams in agile/iterative environments.
  • Proficiency in user interface design and using prototyping and wireframing tools like Axure RP, InVision, Figma, Sketch, or others.
  • Experience designing mobile-first interfaces.
  • Ability to lead all aspects of the user-centred design process from conception to completion.
  • Communicate complex ideas, goals, and problems in a way that’s accessible even to those unfamiliar with the subject matter.
  • Organized and able to manage multiple tasks and projects simultaneously.
  • Must have the flexibility to adapt to growing technology and market demands.
  • Excellent communication and interpersonal skills.
  • Strong team player with the ability to engage with all levels of the organization.
  • Bonus points for UX experience with AI products.

Work location:

  • In response to COVID-19, we’ve been operating in a blended virtual and in-office arrangement. We consider everyone’s situation based on their health and family obligations, the business needs, and Government mandates for working from home.
  • In January, we’re rolling out a hybrid model where you can spend five days each month (or more if you prefer) working in the office, and the rest of your time working from home.
  • When you’re in the office, you can take comfort in knowing that our surroundings are cleaned vigorously every day and there are spacious private cubicles to give us the physical distance to feel comfortable.


OCAS is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from diverse candidates, including people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process. While we thank all respondents for their interest, only those candidates being invited to interview for this position will be contacted.