Skip to main content

Welcome to OCAS

We're the sum of our people


Executive Team

Marc Provencher
President & Chief Executive Officer
Email Marc Provencher

David Hong
Chief Administrative Officer
Email David Hong

Lee Manchur
Chief Information Officer
Email Lee Manchur

Norm Malloch
Vice-President, Research, Product, & Innovation
Email Norm Malloch

Shannon Lipskie
Vice-President, Partner Relations
Email Shannon Lipskie

Tiffany Gard
Executive Assistant to:

  • OCAS Executive Team 
  • OCAS Board of Directors

Email Tiffany Gard

Breanna Schnare
Administrative Assistant
Email Breanna Schnare


Mike Williamson
Senior Director, Product & Applied Research

Rob LeGood
Director, Software Solutions

Brad Maybee
Director, Customer Contact
Email Brad W. Maybee

Alissa Robson
Director, Brand, Marketing, & Communications

Scott Taylor
Director, Finance & Business Planning


Mike Aldworth
Manager, Software Development and Technical Architect

Lucy Batista
Manager, Partner Success Office

Robb Blacquiere
Manager, Governance, Risk & Compliance
Privacy Officer

Michelle Dunlop
Manager, Applied Research

Kyle Laverty 
Manager, Software Development

Ed de Graaf
Manager, Quality

Erin Farrelly
Manager, Contact Centre

Biljana Petresin
Manager, Human Resources

Tracy Kingsley
Manager, IT Services

Our Team

We’re developers, graphic designers, customer support specialists, data analysts, writers, knitting enthusiasts, gamers, musicians, runners – you name it.

We care a lot about what we do, and have a lot of fun doing it.

Learn more about working at OCAS.

Want to be a part of it?

We’re looking for smart, creative people who can bring their passion for business and technology services to our growing team.

View current openings

Waterloo Area's Top Employers 2023 2020 Employee Recommended Workplace