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Welcome to OCAS

We're the sum of our people


Karen Creditor
President & Chief Executive Officer
Email Karen Creditor

David Hong
Vice-President, Customer & Employee Success
Email David Hong

Marc Provencher
Chief Information Officer
Email Marc Provencher

Eric Johnstone
Chief Financial Officer
Email Paul Wemyss

Lisa Frizzell
Director, Stakeholder Engagement
Email Lisa Frizzell

Lee Manchur
Director, Technology Services
Email Lee Manchur

Shawn Robinson
Director, Software Solutions
Email Shawn Robinson

Mike Williamson
Director, Product Experience
Email Mike Williamson

Lucy Batista
Manager, Customer Success Office
Email Lucy Batista

Robb Blacquiere
Manager, Governance, Risk & Compliance
Privacy Officer
Email Robb Blacquiere

Erin Farrelly
Manager, Contact Centre
Email Erin Farrelly

Catherine Fox
Manager, Project Management Office
Email Catherine Fox

Melissa Fritz
Manager, Applied Research
Email Melissa Frtiz

Tracy Kingsley
Manager, IT Services
Email Tracy Kingsley

Nadia Novikova
Manager, Data Insights
Email Nadia Novikova

Biljana Petresin
Manager, Human Resources
Email Biljana Petresin

Alissa Robson
Manager, Marketing & Communications
Email Alissa Robson

Ed de Graaf
Manager, Quality Assurance
Email Alissa Robson

Our Team

We’re developers, graphic designers, customer support specialists, data analysts, writers, knitting enthusiasts, gamers, musicians, runners – you name it.

We care a lot about what we do, and have a lot of fun doing it.

Learn more about working at OCAS.

Want to be a part of it?

We’re looking for smart, creative people who can bring their passion for business and technology services to our growing team.

View current openings

Waterloo Area's Top Employers 2020 2019 Employee Recommended Workplace